GETTING ADVICE AND HELP ABOUT DAILY LIVING FOR OLDER PEOPLE IN HARINGEY
This is one of 3 brochures produced by Haringey Over 50s Forum with help from the Deutsche Bank Foundation. For more free copies, or the companion booklets ‘Advice’ and ‘Getting together and interesting things to do’ please contact Haringey Over 50s Forum, c/o 73c Stapleton Hall Road, N4 3QF. Tel. 07853 686212. Website www.ho50s.org.
Produced by Haringey Over 50s Forum Printed July 2019.
Page by page guide
Citizen’s advice services 1
Pensions and benefits 2
Home handyman service 2
Home adaptations 2
Supported housing 3
Care homes 3
Meals delivered to your home 4
Lunch clubs 4
Day centres 5
Home care/ Support for carers 5-6
Alarm systems 7
Foot care 7
Neighbourhood Watch and police 8
Places of worship 8
Citizens Advice Citizens Advice Haringey. Phone 0300 330 1187 for advice Monday to Friday, 10am to 1pm and 2pm to 4pm E-mail email@example.com. Website www.haringeycabx.org.uk/
Drop in / Open Door Advice Sessions – no appointment needed:- Waltheof Gardens Citizens Advice, 20e Waltheof Gardens N17 7DN 10.00 – 12.00 and 2pm to 4pm
Marcus Garvey Library, Philip Lane, near Tottenham Town Hall Tuesday 10.00 – 12.00 and 2pm to 4pm
Wood Green Library, High Road Wood Green Thursday 10.00 – 12.00 and 2pm to 4pm
Hornsey Library, Haringey Park, Crouch End, N8 Friday 10.00 – 12.00 and 2pm to 4pm Warning: unfortunately, the library sessions are not wheelchair accessible, although Waltheof Gardens is.
Pensions and benefits
The national government pensions enquiry service for information about pensions and pensioner benefits: – PO Box 1005, Newcastle upon Tyne NE98 1WZ. Opening hours Monday to Friday, 8am to 8pm Tel. 0845 606 0265. Textphone 0845 606 0285
Local Benefits Agency Offices:- Highgate – Tel 0845 377 0002 Tottenham – Tel 0208 365 5200 Wood Green – Tel 0208 899 3200
Metropolitan Housing runs a local free benefits advice service which anyone can use. Find out what you’re entitled to. They also offer advice about helping you settle back at home after a stay in hospital, accessing the right aids and adaptations, housing and access to other services for those over the age of 65. Tel. 0203 535 4760. E-mail firstname.lastname@example.org
The Age UK National Advice Line provides advice on benefits, writing a will, choosing care, what to do before and after going into hospital, and many other topics. Tel. 0800 055 6112 (8am-7pm every day)
Hospital and housing/council tax benefits If you are going into hospital you should immediately notify the Department for Work and Pensions www.gov.uk/government/organisations/department-for-work-pensions and the council office that deals with your claims for Housing and Council Tax benefit. This is important to avoid overpayments as your benefit entitlement may have to be reassessed to take account of your hospital stay. Up to six weeks of reablement is free of charge.
Need a handyman for a small job? Metropolitan Care and Repair will do things for older people like fixing locks and windows, draught-proofing, putting up a cupboard, also gardening. There is a membership fee of £30 a year. You are then charged at a subsidised hourly rate for the work, which may be as little as £15 per hour. You may have to wait a couple of weeks if they’re busy.
Tel. 0203 535 4700. Website www.metropolitan.org.uk/support-services/care-and-repair/
Home adaptations and equipment
If you think adaptations in your home would help you to manage and stay there, ask the Council for an occupational therapy assessment. Phone the First Response Team on 0208 489 1400, They are at River Park House, 2nd Floor, 225 High Road, Wood Green, N22 8HQ (opposite Wood Green tube). You may be able to get things like handrails, ramps, a special bath or toilet seat, on loan or you can find out what will help and where to buy it. There are also grants to help people make alterations that need a builder, for home owners or tenants who are on pension credit, etc.
Often known as sheltered housing, this is an option between living by yourself in ordinary housing and going into a care home. You’ll have elderly neighbours and accommodation designed for your age group and physical abilities – things like lifts, easy-to-use bathrooms and handrails. And often a common room where social activities may help you to meet others. Usually staff visit several times a week, and/or there’s a personal alarm system to use for emergencies. In some cases (‘extra care housing’) there are full time staff and a care service offered with the flat.
Supported housing, a care home or staying put?
The Elderly Accommodation Counsel (EAC) is a national charity which gives advice on what your options are and how to get started on finding the right thing. It can tell you about possibilities for moving into sheltered/supported accommodation, or into a residential nursing home, or how to fix up visiting care, or home adaptations, so you can stay where you are. Telephone helpline: First Stop Advice Service on 0800 377 7070. E-mail email@example.com. Website www.eac.org.uk/
The EAC also has another website where you can search for individual sheltered housing schemes or care homes. You can see what accommodation of different types is available for older people in any area of the country and get details of its facilities. Try www.housingcare.org
Age UK has a ‘factsheet’ about special housing for older people on its web site: www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs64_specialist_housing_for_older_people_fcs.pdf. Or phone 0800 055 6112 to ask for a paper copy to be mailed to you.
Choosing a care home
If you are thinking about moving into a care home it is important to make sure that you choose one that will be right for you both now and in the future. You can get advice and information to help you make this important decision from your social worker or care manager, district nurse, health visitor, or GP.
A directory of Haringey care homes and home care agencies is available from London Care Directories on 0208 364 8428. For any part of the country, you can search on www.carehomeadvisor.com/ or phone 0800 319 6789
There’s also a good booklet on choosing a care home supplied by Independent Age. Phone 0800 319 6789 for a copy. They have many other useful ‘factsheets’ too – see www.independentage.org/information/advice-guides-factsheets-leaflets
Concerns about safety in care homes If you think you or someone you know is being mistreated in a care home, or elsewhere, ring the Safeguarding Adults Referral and Advice Line on 0208 489 1400 (office hours) or 0208 489 0000 (out of hours).
Freedom Pass; for queries phone the Council’s Concessionary Travel Team on 0208 489 1000. If you’ve moved, make sure to tell London Councils on 0845 275 7054 to ensure you can renew on time. A Senior Rail Card gets national rail discounts for the over 60s. Buy it online or at staffed railway stations. Take your birth certificate and your passport (any nationality) or a UK driving licence. For £30 you get 1/3 of most off-peak National Rail journeys for a year.
A Senior Coachcard gets discounts for over 60s on most National Express coach services in England and Wales. It’s £12.50 plus £2.50 postage. Buy it from Victoria Coach Station 7 days before you travel, or phone 0871 781 8181.
Dial-a-Ride – a free minibus taxi service – is available to people over 85 and others who get some kinds of disability benefit, or go through an application process via their doctor about not being able to use public transport. Phone 0343 222 7777 to find out more.
Getting meals delivered
The Council no longer provides ‘meals on wheels’, although help with meals sometimes comes as part of a home care package. But you can get frozen meals delivered, or get a hot meal from several voluntary organisations that provide this service from £4.50 to £7 per meal. In some cases you need to be ‘referred’ for example by a GP or nurse, but ask first because some allow you to refer yourself. Lunch clubs (next section) are another option if you can get out. Don’t forget ordinary supermarkets do home deliveries too. Do it online if you can, but some have a phone shopping service as well. For example Ocado (0345 656 1234).
The following companies will deliver a week’s or more supply of frozen meals:-
- Oakhouse Foods – weekly delivery of frozen meals; tel. 0333 370 6700
- Wiltshire Farm Foods – weekly or fortnightly delivery of frozen meals; tel. 0800 077 3100
- Hermolis – Kosher meals. Tel. 0208 810 4321, e-mail firstname.lastname@example.org
- Blue Mountain Foods – Caribbean and West Indian meals. Minimum order 12 meals; tel.01902 424133
London Independent Living Service.
London Independent Living Service’s daily private hot meal service provides a hot main meal and dessert for £6.99 as well as a ‘safe and well’ check – notifying next of kin of any concerns. Tel. 03333 444 806. E-mail email@example.com Website www.hertsindependentliving.org/lils/
Cypriot Community Centre.
Daily hot meal plus dessert delivered Monday to Friday. Cypriot style food. Diabetic menu available. £4.50 Tel. 0208 881 2329. E-mail firstname.lastname@example.org
GRACE organisation Daily hot meal delivered Monday to Friday. Includes Caribbean/West Indian style food. £7 Tel. 0208 808 0718. E-mail email@example.com
The Salvation Army Haringey (Lymington Avenue, N22, off Wood Green High Road) Lunch club from 1pm – 3pm on Wednesday (small charge)
Jacksons Lane Community Centre (Archway Road, near Highgate Station) Book for the lunch club on the last Thursday every month,11.45am to 2pm. Two courses with tea and coffee for £5. After lunch there are arts based activities, quizzes or shows. Tel. 0208 347 2411 E-mail firstname.lastname@example.org
The Hanley Crouch Community Association, Sparsholt Road, N19 4EL. Tel. 0207 263 1067 Every Friday at 1pm with starter, main and desert for just £3.50. Feel free to come earlier for a chat
Community Hub (formerly the Asian Centre) Caxton Road, N22.
Cypriot Community Centre, Earlham Grove, N22 5HJ. Lunch club, day centre. (Also meals on wheels, see above) Tel. 0208 881 2329 E-mail email@example.com
Crutch Haringey, 20e Waltheof Gardens, N17 7DN. Lunch Club at the Antwerp Arms, Church Road. Also advice and an emergency food bank service. Tel. 0203 872 5862 E-mail firstname.lastname@example.org Website www.crutchharingey.com
Caxton Rd Community Hub, 8 Caxton Road, N22 6TB. Tel. 0208 889 6938 Day centre with 24 places available each day Monday to Thursday. Cost is around £41 per day
You need a referral from your Care Manager. Activities include; ‘Better together’ social club, art and crafts, games, trips to exciting places, keep fit exercise sessions ,Yoga, Massage sessions for joint pains and general relaxation. Vegetarian, non-vegetarian and halal food, including at breakfast. Individual cultural and language needs catered for.
Bridge Renewal Trust, 256 St Ann’s Road N15 5AZ (within the Laurels Healthy Living Centre) Day centre or drop-in. Also older people’s club and befriending scheme. Tel. 0208 442 7640. E-mail email@example.com Website www.bridgerenewaltrust.org.uk/
Broadwater Farm Community Centre; 157 Gloucester Rd, N17 6JW. Tel. 0208 801 4115. Day centre, drop-in, senior citizens’ club.
Haringey Irish Cultural and Community Centre, Pretoria Road, N17. Day centre, lunch club or drop-in Tel. 0208 885 3490. E-mail firstname.lastname@example.org Website www.haringey-irish.com/
Cypriot Community Centre, Earlham Grove, N22 5HJ. Day centre. (Also lunch club and meals on wheels) Tel. 0208 881 2329. E-mail email@example.com
Home Care and support for carers
To apply for home care through the Council, you need to contact their First Response Team. Tel. 0208 489 1400. E-mail Firstresponseteam@haringey.gov.uk Or write to First Response Team, London Borough of Haringey, 2nd Floor, River Park House, 225 High Road, London N22 8HQ
During weekends, and between 5pm and 9am on weekdays, contact the Emergency Duty Team. Tel. 0208 489 0000.
Care assessments and cost
You may get care free, but lots of people now have to pay because the Council is so short of funds. You’ll need to have an assessment in order to determine whether you are eligible for support from the Council. Phone 0208 489 1400 to start the assessment process. Or ask your GP to refer you. The amount of money the council will pay for this is called a personal budget, which is either paid to you as a direct payment or the council arranges services for you which cost this amount. The council will assess how much you would need to contribute to this. But to give you some idea, anyone with savings above £23,250 will pay the full cost of their care package. Anyone with savings between £13,000 and £23,250 will pay a contribution. If you have less it’s free.
If you pay yourself, a home care service from an agency might cost between £12 and £18 per hour. You can get a directory of agencies from London Care Directories; tel. 0208 364 8428 or londoncaredirectories.co.uk.
You can also approach several not-for-profit agencies that provide care:-
Bridge Renewal Trust, The Laurels Healthy Living Centre, 256 St Ann’s Road, N15 5AZ Tel.0208 442 7640 E-mail firstname.lastname@example.org. Website www.bridgerenewaltrust.org.uk/
Bridge Renewal provides social care services including ‘Home from Hospital’ support. This service provides support to patients aged over 50 to return home safely from hospital on discharge and provides up to three home visits for up to four weeks after discharge. Clients can be referred into the service through a number of routes, Hospital discharge or as part of a period of reablement, GPs, social services or community health services, Integrated health and social care projects, and Self-referral or family referral. Tel. 0208 442 7651. E-mail HARCCG.email@example.com Website www.bridgerenewaltrust.org.uk/news/bridge-home-from-hospital-service-2/
Cypriot Elderly & Disabled Group, Cypriot Community Centre, Earlham Grove, N22 5HJ Day care service for young adult/elderly disabled Greek Cypriots/Turkish Cypriots, Maronites, Armenians, Latins, etc., living in Haringey and neighbouring boroughs. Tel. 0208 881 2329 E-mail firstname.lastname@example.org Website www.cedg.org.uk/
Grace Organisation, Whitehall & Tenterden Community Centre, N17 8BP. Grace provides social care services (including residential and in-home care) Tel. 0208 808 0718 E-mail email@example.com. Website www.graceorganisation.co.uk/
HAIL (Haringey Association for Independent Living), Tottenham Town Hall, HAIL provides home care, advice and support to disabled people of all ages. This includes things like collecting pension, the admin side of paying bills, accessing other services. Tel. 0208 275 6550. E-mail firstname.lastname@example.org.
Shared Lives is a little known alternative to home care and care homes for disabled adults and older people. It is used by around 12,000 people in the UK and is available in nearly every area. Find out through Ategi; Tel. 0203 946 7240. E-mail email@example.com Website www.ategi.org.uk/ S
Support for carers
Many people care for relatives or friends and sometimes it’s helpful to have moral support from other people in a similar position or advice from people who understand the issues. Useful contacts are:-
Carers FIRST supports unpaid carers living in Haringey, by providing information, advice and guidance. training, looking holistically on all aspects of you as a carer and an individual.
Contact the Carers Hub on 0300 303 1555 or e-mail firstname.lastname@example.org
Drop-in sessions of Carers First: – Tuesdays 10am-1pm at Tottenham Town Hall, Wednesdays 1.30pm – 4.30pm – Winkfield Road Resource Centre, N22 5RP
Carers Coffee Morning at the Abide Church, Priory Road, N 8 (near the swimming pool) Contact Suehessel@hotmail.com
Open to all carers and run by amazing volunteers, a pleasant space where carers can enjoy talking amongst themselves and supporting each other.
Alzheimer’s Society, Barnet, Enfield and Haringey Branch Tel. 0203 725 3001 or 07484 503669. E-mail Haringey@alzheimers.org.uk
The Dementia Support Worker offers information and advice to carers and cared-for people with Alzheimer’s or dementia, Monday to Thursday 1.30-5.00pm
The free Dementia Café is a safe and supportive place to discuss your diagnosis, meet and socialise with other people in similar situations and take part in stimulating activities. No booking required. Every Wednesday 2-4pm at Abyssinia Court, 62 Mayfield Road, Hornsey N8 9PL Tel. 0203 725 3001
‘Action on Elder Abuse’ works to protect and prevent the abuse of vulnerable older adults. For information, advice and support, phone 0808 808 8141. Website www.elderabuse.org.uk
Admiral Nurse Dementia Helpline 0800 888 6678. Experienced Admiral Nurses offer practical advice and emotional support to people affected by dementia (phone line open Mon. to Fri. 9am-9pm, Sat & Sun 9am-5pm) E-mail email@example.com Website www.dementiauk.org/get-support/dementia-helpline-alzheimershelpline/
Alarm systems – getting ‘telecare’ in your home
This can detect falls, improve the security of your home, or raise an alarm to a 24 hour 365 day service. The service is chargeable, and you will need to have an assessment first. The Council provides a service via a contractor, Woodside Control. Tel. 0208 489 2365.
Foot care (podiatry)
Toe nail cutting (£10) and foot therapy (£10, or both together £15) at the Laurels Healthy Living Centre, St Ann’s Road. Phone Bridge Renewal Trust , 0208 442 7640 for an appointment. The Whittington Hospital also provides a foot care service. Tel. 0203 316 1111 or 0203 316 1600.
Police and Neighbourhood Watch
For non-emergency requests to the police phone 101 – not 999.
Neighbourhood Watch groups are very useful to keep your neighbourhood secure. Also a good way to get to know your neighbours! There are groups all over Haringey. Pauline Syddell is the Haringey Neighbourhood Watch link manager. Tel. 0208 721 6803 or 07766 163561. E-mail Pauline.Syddell@met.police.uk
It’s much easier to access Council services online. But if you can’t, phone one of the following numbers depending on what you want:-
Out of Hours Emergencies (after 5pm, weekends, bank holidays) 0208 489 0000
Automated Telephone Payment Line – to make a payment 0300 4560520
Adult social care 0208 489 1400
Council Tax 0208 489 3557 Electoral Services (Voting) 0208 489 1000
Electoral Services (Voting) 0208 489 1000 – Press 7
Environmental Services and Community Safety 0208 489 1335
Homes for Haringey 0208 489 5611
Housing Benefit or Council Tax Reduction 0208 489 2800
Housing Services 0208 489 1000 – Press 6 then 2
Libraries – 0208 489 4560
Parking – Blue Badges, Freedom Passes or Concessionary Travel 0208 489 1000 – Press 4 then 4
Parking – Vouchers, Permits and other Parking Enquiries 0208 489 1000 – Press 4 then 3
Registrars – Deaths 0208 489 2605 – Press 2
Waste and Recycling (Veolia Haringey Contact Centre) 0208 885 7700
Local Area Coordinators provide a ‘short cut’ to accessing council services, and lots of other advice. Your Local Area Coordinator’s support is free; there are no assessments, referral process and no time limits – just meet up for a cuppa and a chat! Northumberland Park/White Hart Lane: Keesha Sinclair. Tel. 07966 152491, firstname.lastname@example.org Hornsey: Andrea Wershof. Tel. 07966 149813. E-mail email@example.com
Places of Worship
There are lists of Haringey churches on www.yell.com/s/churches-london+borough+of+haringey.html (Not listed here because there are so many). The Haringey Over 50s Forum can supply more details on request.
London Mosque Directory: www.islamfactory.com/london-mosque-directory/north-london The largest ones are at Wightman Road, N8, close to Hornsey station, and in St. Thomas’s Road, N4 2QH
Synagogues: 31 Tetherdown, Muswell Hill, London N10 1ND, or 366 – 366a High Road, Tottenham, London N17 9HT, and at least 9 others in Haringey – are listed on: www.jewishgen.org/jcr-uk/London/london_boroughs.htm
The nearest Sikh temple (Gurdwara) we know of is at 136 High Road, New Southgate, N11. Tel. 0208 368 7104 or 0208 368 2484. See also www.allaboutsikhs.com/world-gurudwaras/uk-gurdwara-list
There is a Hindu temple at 200A Archway Road, London N6 5BA. Or see www.nchtuk.org/index.php/extensions/hindu-temples-in-the-uk
We welcome feedback and updates on this guide.
Please tell us (contact details on front page)
if you find any mistakes
if you would like to be listed in future editions or in the online version.
If you would like to update the information for your organisation
If you would like more free copies or the companion booklets ‘Staying Fit and Well’ and ‘Getting Together and Interesting Things to Do’.